Terms and Conditions of Westlake Weaponry s.r.o.

I. Basic Provisions

The following terms and conditions apply to purchases from the Westlake Weaponry online shop available at https://www.weaponry.cz/ and define and specify the rights and obligations of the seller (supplier, operator) and the buyer (customer).

By placing an order, the Buyer confirms that he/she has read these Terms and Conditions and accepts them without reservation; in the case of a consumer, the Buyer also confirms that he/she has read the ´´Notice to the Buyer - Consumer of the Right of Withdrawal from a Contract Concluded at a Distance´´ and the form for such withdrawal.

The Seller (supplier) and the operator of the website https://www.weaponry.cz/ is Westlake Weaponry s.r.o., registration number 05507952, Mazovská 479/8, Prague 8, 181 00, registered in the Commercial Register under file number C 264774 and registered with the Municipal Court in Prague. The Seller´s sales centre (establishment) is located at Mazovská 479/8, Prague 8, 181 00. Telephone numbers as well as more detailed and regularly updated contact information are located in the ´´Contact´´ section of the Seller´s website mentioned above.

All contractual relations between the Seller and the Buyer are governed by the applicable law of the Czech Republic.

If the contracting party (buyer) is a consumer, the relations not governed by these Terms and Conditions shall be governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the ´´Civil Code´´), including the provisions on obligations under contracts concluded with consumers (§ 1810 Coll. et seq.) and Act No. 634/1992 Coll., on Consumer Protection, as amended.

If the contracting party (buyer) is an entrepreneur, the relations not governed by these terms and conditions shall be governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as ´´the Civil Code´´). Provisions of these Terms and Conditions where the Buyer is designated as a consumer (e.g. Buyer - consumer, consumer) or designated by the heading of the relevant section as applying only to the Buyer - consumer, shall not apply to relations where the contractual party (Buyer) is an entrepreneur.

If a framework written purchase contract has been concluded between the Buyer and the Seller, the electronic order shall be deemed to be a proposal for a purchase contract (offer) under the framework purchase contract and the subsequently concluded partial purchase contract shall specify and specify the framework purchase contract; the provisions in the framework purchase contract shall prevail over these Terms and Conditions.

II. Definitions of certain terms

The Seller (Supplier) is Westlake Weaponry, Ltd. as specified in Article I of the Terms and Conditions. In concluding and performing the contract, the Seller is acting within the scope of its trade, i.e. business activity.

The Buyer - entrepreneur is a person who, when concluding and performing the contract, acts within the scope of his trade or other business activity or within the scope of his independent exercise of his profession.

A consumer purchaser (hereinafter referred to as ´consumer´) is a person who, when concluding and performing a contract, acts outside the scope of his trade or other business activity or outside the scope of his independent exercise of his profession.

A consumer contract is a contract of sale, a contract for work or any other contract where the parties to the contract are, on the one hand, the consumer and, on the other hand, the seller (supplier).

Means of distance communication are means of communication which allow a contract to be concluded without the simultaneous physical presence of the contracting parties. Means of distance communication means, in particular, the public communication network of the Internet, through which the online shop (e-shop) located at the following address can be accessed, as well as unaddressed print, addressed print, type letter, print advertising with order form, catalogue, telephone with (human) operator, telephone without (human) operator (automatic caller ID, audiotext), radio, videotelephone (telephone with screen), videotext (microcomputer and television screen), electronic mail, fax machine, television (television shopping, teleshopping).

III. Conclusion of the contract

The buyer´s order is a draft purchase contract (offer). The validity of the electronic order is conditional on the proper completion of all the data and details prescribed by the form.

Formal automated confirmation of the consumer´s order by the seller (pursuant to Section 1827(1) of the Civil Code) is not an acceptance of the draft contract by the seller.

The purchase contract is formed by the binding confirmation of the order (acceptance of the offer) by the seller. In the event that the contract of sale does not arise for any reason according to the previous sentence, the contract of sale shall arise from the delivery of the goods themselves.

Depending on the nature of the transaction (quantity of goods, amount of price, shipping costs, etc.), the Seller is entitled to request the Buyer to authorise the order in an appropriate manner, e.g. by telephone or in writing. If the Buyer refuses or fails to authorise the order without undue delay, the order shall be deemed null and void and the contract shall not be concluded.

The individual steps of a technical nature that lead to the conclusion of the contract are evident from the ordering process and the buyer has the opportunity to double-check the data entered and correct any errors before confirming the dispatch (submission) of the order.

The order can be placed and the contract concluded in the Czech language.

The concluded contract will be stored on the server of the Seller or third parties that provide this service for the Seller; the Seller will make the contract available to the Consumer upon request.

The costs of the buyer for the use of means of distance communication do not differ from the basic rate - costs according to the terms and conditions of the buyer´s operator; the seller does not charge any additional fees.

These terms and conditions are published on the Seller´s website at the web address of your e-shop; it is possible to archive and reproduce them by the Buyer.

IV. Cancellation of the contract proposal (´´order cancellation´´) and withdrawal from the contract

The Buyer may cancel the order (i.e. withdraw the proposal for conclusion of the contract) until the Seller´s binding confirmation of the order (acceptance of the contract proposal).

The right of the Seller not to accept an order placed by the Buyer is reserved if the goods in question have ceased to be manufactured or supplied or if the price of the supplier from whom the Seller purchases the goods has increased. For the same reasons, the seller may withdraw from the contract if the contract has already been concluded, if the buyer does not accept the proposal to modify the contract by supplying different goods or increasing the price.

Furthermore, the Seller reserves the right not to accept the Buyer´s order if there is an obvious error in the catalogue of goods on the Seller´s website regarding the price, description, parameters or form (illustration) of the goods, where such error was or should have been obvious to the average Buyer, especially in the context of other information given about the goods by the Seller. For the same reasons, the seller may withdraw from the contract, if the contract has already been concluded, if the buyer does not accept the proposal to amend the contract by providing the correct price, description, parameters or form (representation) of the goods

Pursuant to Section 1829 of the Civil Code, the consumer has the right to withdraw from a contract concluded by means of distance communication (i.e. distance method) without giving any reason and without any penalty within 14 days of receipt of the goods.

Except in cases where withdrawal is expressly provided for, the consumer may not withdraw from contracts concluded by means of distance communication pursuant to Section 1837 CC:

- the provision of services, if they have been performed with the consumer´s prior express consent before the expiry of the withdrawal period and the seller has informed the consumer before the conclusion of the contract that in such a case he has no right to withdraw from the contract,

- the delivery of goods which have been adapted to the consume´s wishes or to his person,

- the delivery of perishable goods or goods which have been irretrievably mixed with other goods after delivery,

- repairs or maintenance carried out at a place designated by the consumer at his request; this shall not apply, however, in the case of subsequent repairs other than those requested or the supply of spare parts other than those requested,

- the supply of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene reasons,

- the supply of an audio or visual recording or a computer program where the original packaging has been damaged,

- the supply of newspapers, periodicals or magazines,

- the supply of digital content, unless it has been supplied on a tangible medium and has been supplied with the prior express consent of the consumer before the expiry of the withdrawal period and the seller has informed the consumer before the conclusion of the contract that in that case he has no right of withdrawal.

The conditions and procedures for exercising the consumer´s right to withdraw from a contract concluded by means of distance communication are as follows (they are set out separately in detail in the ´´Instructions to the buyer-consumer on the right to withdraw from a contract concluded by distance communication´´, which is available for download on the seller´s website https://www.weaponry.cz/):

An expression of intent must be made to the seller expressing the consumer´s decision to withdraw from the specifically specified contract. For this purpose, the consumer can use the withdrawal form, which the consumer has the opportunity to familiarise himself with before concluding the contract and which is available for download on the seller´s website https://www.weaponry.cz/.

The consumer´s withdrawal must be sent to the seller no later than the last day of the period.

If the consumer withdraws from the contract and sends or hands over to the seller the goods received from him without undue delay, within 14 days of withdrawal at the latest, the seller shall reimburse to him without undue delay, within 14 days of withdrawal at the latest, all monies, including delivery costs, received from him under the contract in the same way. The seller shall only reimburse the consumer in another way if the consumer has agreed to this and if no additional costs are incurred.

If the consumer has chosen a method of delivery other than the cheapest method of delivery offered by the trader, the seller shall reimburse the consumer for the cost of delivery of the goods in an amount corresponding to the cheapest method of delivery offered.

In the case of a contract concluded by means of distance communication, the consumer shall bear the costs of returning the goods even if the goods cannot be returned by the usual postal means due to their nature.

If the consumer withdraws from the contract, the seller is not obliged to return the money received to the consumer before the consumer has handed over the goods to the seller or proved that he has sent the goods to the seller.

V. Price and payment terms

The Seller reserves the right to change prices without prior notice.

If the valid price of the goods is the same or lower than the price stated in the Buyer´s order, the goods shall be delivered to the Buyer at the price stated in the order.

If the valid price of the goods is higher than the price stated in the Buyer´s order, the Seller shall inform the Buyer of this fact without undue delay. The Buyer may accept the new price or refuse delivery of the goods.

The purchase price shall be deemed to be paid at the moment of crediting the full amount for the separate part of the delivery to the Seller´s current account or by paying the full amount in cash at the Seller´s cash desk.

The Seller shall be entitled to require the Buyer to make an advance payment (´´deposit´´) of up to and including 100% of the price of the Goods prior to delivery.

Actual accepted payment methods are indicated in the order form when entering the data for ordering goods; the Seller accepts payment in cash at the shop, transfer from the Buy´s account to the Seller´s account, payment on delivery - cash on delivery. Payment by bank transfer is subject to the Buyer´s bank´s price list for sending the payment; the Seller does not charge any special fees for this payment method. When paying by cash on delivery, the fee for this service is governed by the current price list of the shipping company.

As a rule, the Buyer can only take possession of the goods after full payment; otherwise the Seller reserves the right of ownership of the goods until full payment of the purchase price.

The price of the goods does not include the price of transport (postage, delivery charges, etc.), the method of transport is chosen by the buyer on the basis of his choice in the order form, the actual methods of transport are indicated in the order form when entering the data for ordering the goods.

The price of the goods does not include the price for the installation of the goods (professional assembly, etc.).

VI. Delivery terms

The delivery period is, depending on the operational capacity and availability of the goods, usually within seven working days from the date of the purchase contract (binding confirmation of the order by the seller). If the goods are delivered via a transport service, three working days must be added to this period.

The delivery period shall be extended in proportion to the circumstances if the delay is caused by force majeure or circumstances not attributable to the Seller; however, if the Seller is unable to deliver or hand over the goods to the transport service for transport within eight weeks, the contract shall be cancelled at the outset and the Seller shall refund the funds provided for the order in question to the Buyer without undue delay.

If the goods are not in stock, depending on the type of product, the delivery time varies between three and eight weeks. Therefore, if the buyer has an important order, where he may not be interested in delivery of the goods later than a maximum of ten days, he must notify the seller at the same time as the order. The seller will then inform such buyer within seven days of the expected delivery date and, if this date is unacceptable to the buyer, the seller will offer him another comparable product. If the buyer is not interested in any of the deliveries in the previous sentence, he is entitled to cancel the order or withdraw from the contract.

If the seller is to ship the item, he shall hand over the item to the buyer by handing it over to the first carrier for transport for the buyer and shall allow the buyer to exercise his rights under the transport contract against the carrier.

If the buyer is a consumer, the provisions of the preceding sentence shall apply only if the carrier has been appointed by the buyer without having been offered by the seller. Otherwise, the goods shall be handed over to the buyer when the carrier hands them over to him.

The place of delivery is determined by the Buyer by his choice in the order form.

Transportation of the goods (method of delivery) is provided by the seller based on the buyer´s choice in the order form, through the shipping companies name of the shipping companies with which you cooperate. The actual amount of charges is governed by the price list issued by the said shipping services.

If the Buyer has chosen to collect the goods in person at the Seller´s shop, the Buyer is obliged to collect the goods there.

The delivery does not include installation (professional assembly, etc.) of the goods, unless otherwise agreed with the Buyer.

The shipment of the goods shall also contain a tax document (invoice).

The buyer is obliged to take over the goods from the carrier. If, however, the Buyer finds defects, in particular damaged packaging, a smaller number of packages, etc., the Buyer is advised not to accept the goods from the carrier and to report the reasons to the carrier. If the buyer accepts the shipment despite the above mentioned defects, he is obliged to report any defects to the carrier immediately.

It is recommended that the buyer inspects the goods immediately after receipt.

In the case of an entrepreneur buyer, the buyer is obliged to inspect the goods as soon as possible after the risk of damage to the goods has passed and to ascertain the characteristics and quantity.

VII. Seller´s liability for defects and warranty conditions

If the buyer is an entrepreneur:

The goods are defective if they are not of the agreed quantity, quality and design. If the quality and workmanship are not agreed upon, the seller shall perform in a quality and workmanship suitable for the purpose evident from the contract; otherwise for the usual purpose.

The buyer´s right of defective performance is established by the defect which the goods have when the risk of damage passes to the buyer, even if it does not become apparent until later. A later defect caused by the seller´s breach of duty shall also establish the buyer´s right.

The seller´s obligations under the quality guarantee, if any, are not affected.

In the case of early performance, the seller may remedy the defects within the time limit set for handing over the goods.

The risk of damage passes to the buyer upon acceptance of the goods. The same consequence shall apply if the buyer does not take possession of the goods although the seller has given him the opportunity to dispose of them.

If the buyer is to take over the thing from a third party, the risk of damage passes to him at the time when he was able to dispose of the thing, but not earlier than the time specified as the time of performance.

If the seller delivers the thing to the carrier for carriage to the buyer at the place specified in the contract of sale, the risk of damage passes to the buyer when the thing is handed over to the carrier at that place and, if no place has been agreed, when it is handed over to the first carrier for carriage to the place of destination.

If the goods have already been transported when the contract is concluded, the risk of damage to the goods passes to the buyer when the goods are handed over to the first carrier. However, the seller shall be liable for damage which occurred before the conclusion of the contract and which the seller knew or should have known about in the circumstances.

Damage to the goods occurring after the risk of damage to the goods has passed to the buyer does not affect the buyer´s obligation to pay the purchase price, unless the seller has caused the damage by breaching his duty.

The buyer´s rights arising from defective performance are not affected if the defect was caused by the use of the thing which the buyer handed over to the seller. This does not apply if the seller proves that he brought the unsuitability of the thing handed over to the buyer´s attention in time and the buyer insisted on its use, or if he proves that he could not have discovered the unsuitability of the thing handed over even if he had exercised sufficient care. If the defect of the item was caused by the seller´s action according to the designs, samples or documents provided by the buyer, this provision shall apply mutatis mutandis.

The buyer shall not have rights under the defective performance if the defect is one which he should have known with the exercise of ordinary care at the time of conclusion of the contract.

The buyer shall examine the goods as soon as possible after the risk of damage to the goods has passed and satisfy himself as to their characteristics and quantity.

If the seller sends the goods, the buyer may postpone the inspection until the goods have been delivered to their destination.

If the goods are diverted to a different destination during transport or if the buyer is further dispatched without having had the opportunity to inspect the goods and the seller knew or ought to have known at the time of the conclusion of the contract of the possibility of such a change of destination or such a further dispatch, the buyer may postpone the inspection until the goods are transported to the new destination.

If the defective performance is a material breach of contract, the buyer shall have the right to

(a) to remedy the defect by delivery of a new item without defect or by delivery of the missing item,
(b) to remedy the defect by repairing the item,
(c) a reasonable discount on the purchase price; or
(d) to withdraw from the contract.

The buyer shall notify the seller of the right he has chosen when notifying the defect or without undue delay after notification of the defect. The buyer may not change the choice made without the seller´s consent; this does not apply if the buyer has requested the repair of a defect that proves to be irreparable. If the seller fails to remedy the defects within a reasonable period of time or notifies the buyer that he will not remedy the defects, the buyer may demand a reasonable discount on the purchase price in lieu of remedying the defect or may withdraw from the contract.

If the buyer fails to exercise his right in time, he shall have rights as if the defective performance were an insubstantial breach of contract.

If the defective performance is an insubstantial breach of contract, the buyer has the right to have the defect removed or to a reasonable discount on the purchase price.

As long as the buyer does not exercise the right to a discount on the purchase price or does not withdraw from the contract, the seller may supply what is missing or remedy the legal defect. The seller may remedy other defects at his option by repairing the item or supplying a new item; the choice must not cause unreasonable costs to the buyer.

If the seller fails or refuses to remedy the defect in time, the buyer may demand a reduction in the purchase price or may withdraw from the contract. The buyer cannot change the choice made without the seller´s consent.

Until the defect has been removed, the buyer does not have to pay the part of the purchase price estimated to be reasonably equivalent to his right to a discount.

When a new item is delivered, the buyer shall return the original item to the seller at the seller´s expense.

The buyer may neither withdraw from the contract nor demand delivery of a new item if he cannot return the item in the condition in which he received it. This does not apply,

(a) if the condition has changed as a result of an inspection for the purpose of discovering a defect in the goods,

(b) if the buyer used the goods before the defect was discovered,

(c) the buyer has not caused the impossibility of returning the item in its unaltered condition by an act or omission; or

(d) if the buyer sold the thing before the defect was discovered, consumed it, or altered it in the course of normal use; if this happened only in part, the buyer shall return to the seller what he can still return and shall compensate the seller to the extent that he benefited from the use of the thing.

If the buyer has not notified the defect in time, he shall lose the right to withdraw from the contract.

If the buyer has not notified the defect without undue delay after he could have discovered it by timely inspection and due diligence, the court shall not grant him the right to the defective performance. In the case of a latent defect, the same shall apply if the defect was not notified without undue delay after the buyer could have discovered it with reasonable diligence, but at the latest within two years after the delivery of the goods.

If the seller has given the buyer a guarantee of quality, the rights and obligations of the parties shall be governed by the following provisions:

By guaranteeing the quality, the seller undertakes that the item will be fit for its usual purpose or retain its usual characteristics for a certain period of time. The guarantee may also be given for an individual part of the item.

If the contract and the declaration of warranty provide for different warranty periods, the longest of the two shall apply. However, if the parties agree on a different warranty period than that indicated on the packaging as the period of use, the agreement of the parties shall prevail.

The warranty period shall run from the delivery of the goods to the buyer; if the goods have been dispatched under the contract, it shall run from the arrival of the goods at their destination. If the purchased item is to be put into operation by someone other than the seller, the warranty period shall run from the date of putting the item into operation, provided that the buyer has ordered the commissioning within three weeks of taking delivery of the item and has duly and timely provided the necessary cooperation for the performance of the service.

The buyer is not entitled to the warranty if the defect is caused by an external event after the risk of damage to the item has passed to the buyer. This does not apply if the seller caused the defect.

If the buyer is a consumer:

If the buyer is a consumer, in addition to the above provisions on the seller´s liability for defects and the warranty conditions, the following special provisions apply in priority:

The seller shall be liable to the buyer-consumer that the goods are free from defects on receipt. In particular, the seller shall be liable to the buyer that at the time the buyer took delivery of the item,

(a) the goods have the characteristics agreed between the parties and, in the absence of agreement, those characteristics which the seller or the manufacturer described or which the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,

(b) the thing is fit for the purpose for which the seller states it is to be used or for which a thing of that kind is usually used,

(c) the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,

(d) the item is in the appropriate quantity, measure or weight; and

(e) the item complies with the requirements of the legislation.

If a defect appears within six months of receipt, the item shall be deemed to have been defective upon receipt.

Rights of the buyer - consumer from defective performance

The buyer is entitled to exercise the right to claim a defect which occurs in consumer goods within twenty-four months of receipt.

If the period of time for which the goods may be used is indicated on the goods sold, on their packaging, in the instructions accompanying the goods or in the advertisement in accordance with other legal provisions, the provisions on the quality guarantee shall apply.

If the buyer so requests, the seller shall confirm to the buyer in writing the extent and duration of his obligations in the event of defective performance. The seller´s obligations in respect of defective performance shall be at least to the same extent as the manufacturer´s obligations in respect of defective performance. In the confirmation he shall also state his name, registered office and identifying information and, where appropriate, any other information necessary to establish his identity. If necessary, the seller shall explain in the acknowledgement in a comprehensible manner the content, scope, conditions and duration of his liability and the manner in which the rights arising therefrom may be exercised. The seller shall also state in the acknowledgement that the buyer´s other rights relating to the purchase of the goods are not affected. Failure to fulfil these obligations shall not prejudice the validity of the confirmation. If the nature of the goods does not prevent it, such a certificate may be replaced by a proof of purchase containing the above information.

The provision according to which the purchaser is entitled to exercise the right to claim for a defect which occurs in consumer goods within twenty-four months of receipt shall not apply

(a) in the case of goods sold at a lower price, to the defect for which the lower price was agreed,

(b) to wear and tear caused by normal use,

(c) in the case of a second-hand item, a defect corresponding to the degree of use or wear and tear which the item had when it was taken over by the buyer; or

(d) where the nature of the thing so requires.

If the thing does not have the specified characteristics, the buyer may also demand the delivery of a new thing without defects, unless this is disproportionate in view of the nature of the defect, but if the defect relates only to a part of the thing, the buyer may demand only the replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the buyer shall be entitled to have the defect remedied free of charge.

The buyer is also entitled to the delivery of a new item or the replacement of a part in the event of a removable defect if he cannot use the item properly due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the buyer also has the right to withdraw from the contract.

If the buyer does not withdraw from the contract or does not exercise the right to have a new item delivered without defects, to have a part of the item replaced or to have the item repaired, he may demand a reasonable discount. The buyer is also entitled to a reasonable discount if the seller is unable to supply a new item without defects, to replace a part of the item or to repair the item, and if the seller fails to remedy the defect within a reasonable time or if the remedy would cause the consumer considerable difficulty.

The buyer is not entitled to the right of defective performance if the buyer knew that the thing was defective before taking over the thing or if the buyer caused the defect.

If the thing has a defect for which the seller is obliged and if the thing is sold at a lower price or is second-hand, the buyer has the right to a reasonable discount instead of the right to have the thing replaced.

The rights arising from the defect shall be exercised with the seller from whom the item was purchased. However, if the confirmation regarding the scope and duration of the buyer´s obligations in the event of defective performance (or the content, scope, conditions and duration of liability and the manner in which the rights arising from defective performance may be exercised) specifies another person designated to carry out the repair who is at the seller´s location or at a location closer to the buyer, the buyer shall exercise the right to repair with the person designated to carry out the repair. The person so designated to carry out the repair shall carry out the repair within the time limit agreed between the seller and the buyer at the time of purchase.

If the buyer exercises a right arising from a defective performance, the other party shall confirm to him in writing when he exercised the right, as well as the carrying out of the repair and the duration of the repair.

A defect caused by unprofessional assembly or other unprofessional commissioning of the item shall be deemed to be a defect in the item if such assembly or commissioning was agreed in the purchase contract and was carried out by the seller or another person under the seller´s responsibility. This also applies if the assembly or other commissioning of the item was carried out by the buyer and the defect was caused by incorrect instructions in the assembly or commissioning instructions.

VIII. Complaints

The purchaser shall inspect the goods as soon as possible after the risk of damage to the goods has passed and satisfy himself as to their characteristics and quantity.

If the buyer fails to notify the defect without undue delay after he could have discovered it with timely inspection and sufficient care, the court shall not grant him the right of defective performance. In the case of a latent defect, the same shall apply if the defect was not notified without undue delay after the buyer could have discovered it with reasonable diligence, but at the latest within two years after the delivery of the goods.

However, if the buyer is a consumer, he shall be entitled to assert a right in respect of a defect which occurs in consumer goods within twenty-four months of receipt, subject to the exceptions set out above in the provisions on the seller´s liability for defects and warranty conditions.

Except in cases where another person is designated to carry out the repair (i.e. if the certificate of the rights of the buyer - consumer pursuant to § 2166 of the Civil Code specifies another person designated to carry out the repair, who is in the place of the seller or in a place closer to the buyer, then the buyer shall exercise the right to repair with the person so designated to carry out the repair), the seller is obliged to accept the claim in any establishment where the acceptance of the claim is possible with regard to the range of goods sold or services provided, possibly also in the registered office or place of business.

Buyers are advised to make a claim at the address of the Seller´s sales centre (establishment) located at the address of the brick-and-mortar shop, as it is not possible to ensure the acceptance of all products sold at the Seller´s registered office.

The Seller shall issue the Buyer with a written confirmation of when the consumer exercised the right, what is the content of the complaint and what method of handling the complaint the consumer requires; as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification for rejecting the complaint.

Other persons designated to carry out the repair shall have the same obligation.

A claims officer shall be present at the Seller´s premises at the Seller´s sales centre address, which is the address of the bricks-and-mortar shop, at all times during business hours.

The Seller or a worker authorised by the Seller shall decide on the Buyer-Consumer´s complaint immediately, in complex cases within three working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be settled without undue delay, at the latest within 30 days from the date of the complaint, unless the seller and the consumer agree on a longer period. The expiry of this time limit in vain shall be considered a material breach of contract.

IX. Conditions for voucher/ticket redemption

The purchased voucher/ticket cannot be returned or exchanged and the paid admission fee is non-refundable.

After leaving the exhibition area, the ticket is no longer valid. Any tampering with the ticket makes it invalid and the holder will not be allowed to enter the exhibition. The ticket is a valuable commodity, any alteration or forgery of the ticket is considered a serious offence and a criminal offence.

The purchase of a voucher/ticket creates a contractual relationship between the ticket holder and the operator.

In the exhibition area, the ticket holder is obliged to comply with the Operating Order, which is available at the entrance to the exhibition, the instructions of the operator and the organizing service. The Operator shall not be liable for damage to the property and health of visitors if caused by illegal or otherwise inappropriate behaviour of the ticket holder or other persons present.

Before visiting the exhibition, the voucher/ticket holder is obliged to check the opening hours of the exhibition on the official website of the operator´s website of your e-shop, well in advance so that he/she can redeem his/her visit at the opening time of the exhibition.

PLEASE NOTE - DO NOT copy the voucher/ticket!

This voucher/ticket is a full ticket and is at the ticket holder´s own risk. This voucher/ticket contains a unique number and QR code with the understanding that these identifiers entitle you to enter the exhibition space only once and only on first use unless otherwise stated. If the voucher/ticket is copied, the holder runs the risk of not being admitted to the exhibition space and of bearing all legal consequences and damages arising therefrom, regardless of whether the original or a copy is presented.

This voucher/ticket is not available for sale outside the internet. The organizer reserves the right to change the instruction. By purchasing the voucher/ticket and presenting it at the entrance, the ticket holder agrees to these General Instructions, the Organiser´s instructions and the Terms and Conditions on behalf of your company.

X. Privacy Policy

When processing personal data and other information provided by the buyers (name and surname, company name, billing and delivery address, telephone, e-mail, VAT number and VAT number), the Seller observes the obligations and conditions set out in the legal regulations of the Czech Republic, especially Act No. 101/2000 Coll. on the protection of personal data and on the amendment of certain acts, as amended, respects the privacy of the buyers, protects the data from unauthorized use and does not provide them to third parties.

By placing an order or registering with the Seller, the Buyer grants the Seller consent to the processing of the data he/she provides for the purpose of the establishment, possible changes, implementation and termination of contractual relations between the Buyer and the Seller, in particular for the purpose of delivery of goods and related communication with the Buyer, for an indefinite period of time.

If the Buyer grants the Seller consent to send informational emails to the address provided by the Buyer, this consent may be revoked at any time by requesting the Seller to remove the email address from the database for sending informational emails to the Seller´s address from which the emails are sent.

The provision of personal data to the Seller is voluntary beyond the processing necessary for order processing, conclusion and performance of the contract. The Buyer has the right to access them, has the right to request in writing the Seller to terminate the processing and deletion of the personal data for which the Buyer has given consent, i.e. except for the data strictly necessary for the performance of the contractual relationship, and also has the right to contact the Office for Personal Data Protection in the event of a violation of his/her rights and to request appropriate remedies, which are, for example, the Seller´s abstention from such actions, the elimination of the situation, etc.

XI. Dispute resolution with consumers

We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826 (1) (e) of the Civil Code.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, ID No.: 000 20 869, internet address: http://www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the Contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.

The European Consumer Centre Czech Republic, with registered office at Štěpánská 796/44, 110 00 Prague 1, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

XII. Final Provisions

The Seller reserves the right to possible typographical errors, technical or price changes without prior notice.

These terms and conditions have been drawn up with the best of our knowledge and conscience, but should there nevertheless be any ambiguity as to their contents and the rights and obligations arising from them, the Seller shall be notified in an appropriate manner so that it can provide more detailed information.

The consumer is entitled to contact the Czech Trade Inspection Authority, with its registered office at Štěpánská 15, 120 00 Prague 2 or any of its regional inspectorates, if he/she believes that his/her rights have been violated by the seller.